Privacy Policy

Please read this Privacy Policy carefully before using this website and consenting to any of our online services.

The Privacy Policy contains details on issues related to your privacy when using our website service. It is intended to inform you about how the information that you provide us with is collected, used, and disclosed by

The Privacy Policy is part of our Terms and Conditions which can be found on our website. When you use our website you accept and agree to the Privacy Policy. If you do not agree to be bound by the Privacy Policy you should not use the website service. Your use of this website and the information contained in it is at your own risk and is for informative purposes only.

The Website

This website is owned by Chalgrave Sports Club (CSC), a registered charity (Charity number: 1090270). E-mail:

This website is hosted within a UK/EU data centre. The website and data centre are protected with several layers of security to prevent any unauthorised access to our servers and your data. All traffic (transferring of files) between this website and your browser is encrypted and delivered over HTTPS. complies with national and international legislation with regards to data protection and user privacy as set out by General Data Protection Regulation (GDPR) Compliance (Europe). This website is designed to comply with the following national and international legislation with regards to data protection and user privacy.

UK Data Protection Act 1988 (DPA)
EU Data Protection Directive 1995 (DPD)
EU General Data Protection Regulation 2018 (GDPR)

This site’s compliance with the above legislation, all of which are stringent in nature, means that this site is likely compliant with the data protection and user privacy legislation set out by many other countries and territories as well. If you are unsure about whether this site is compliant with your own country of residences’ specific data protection and user privacy legislation you should gain clarification before using the site.

Collection of Data, Personal Information and What We Do With It

Any information that you provide via the website will be kept confidential, in accordance with GDPR regulations 2018.

Personal information is only collected and processed when absolutely necessary.

We will not use, sell, rent or otherwise share, disclose or make public your personal information to a third party without your prior consent except as described in this Privacy Policy or unless legally obliged to do so.

Personal information may be shared for compliance with legal, regulatory and law enforcement requests as appropriate and necessary.

Why We Collect Data

  • To provide and maintain our Service
  • To provide customer support
  • To monitor the usage of our Service
  • To gather analysis or valuable information so that we can improve our Service
  • To notify you about changes to our Service
  • To allow you to participate in interactive features of our Service when you choose to do so
  • To detect, prevent and address technical issues
  • To provide you with news, special offers and general information about other goods, services and events which we offer if you have opted into receiving our newsletter.

This website collects and uses personal information for the following reasons:

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:

  • First name and surname
  • Email address
  • Contact telephone number
  • Address, County,Postal code, Country

Site Visitation Tracking

Like most websites, uses Google Analytics (GA), a third party web analytics service, to monitor and analyse user interaction and the performance of the website. We use the data gathered to process and create reports about the use of our website; to determine the number of people using our site; to better understand how they find and use our web pages; to see their journey through the website and to assist in developing and improving the site and services offered.

Although GA records data such as your geographical location, device, internet browser and operating system, none of this information personally identifies you to us. GA also records your computer’s IP address which could be used to personally identify you but Google do not grant us access to this information. We consider Google to be a third party data provider (see section Third Party Service Providers below). GA makes use of cookies, details of which can be found on Google’s developer guides. Our website uses the analytics.js implementation of GA. Please be aware that the data gathered by GA is shared with other Google services and Google may use the collected data to contextualise and personalise the ads of its own advertising network.

Disabling cookies on your internet browser will stop GA from tracking any part of your visit to pages within this website. You can also opt-out of having your activity on the service made available to Google Analytics by installing Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.

In addition to Google Analytics, this website may collect information (already held in the public domain) attributed to the IP address of the computer or device that is being used to access it.
Please see Google’s Privacy Policy


A “cookie” is a small data file that is transferred to your computer’s hard disk for record-keeping purposes. and our service providers use cookies and analytics services on the website to monitor traffic; provide social media features; provide security features and site integrity; security and privacy preferences; internal site usage and maintenance data, and to make the site work efficiently to improve your browsing experience.

Please note that these cookies do not contain or pass any personal, confidential or financial information or any other information that could be used to identify individual visitors or customers purchasing from our website.

You can change your browser’s settings so it will stop accepting cookies or to prompt you before accepting a cookie. However, if you do not accept cookies you may not be able to use the website in its entirety for purely technical reasons, for example, disabling cookies may prevent you from purchasing from our website. This is because anonymous cookies are commonly used to keep track of the contents of customers shopping baskets during the checkout process. This facility ensures that the items added to (or removed from) your basket are accurately stated when you go to pay.

The website may also include the use of cookies and web beacons of services owned or provided by third parties that are not covered by our Privacy Policy and we do not have access or control over these cookies and web beacons. For details of cookies used on please see our Cookie Policy.

Page & Post Comments

Should you choose to add a comment to any posts, events, or articles that we have published on our website, the name and email address you enter with your comment will be saved to this website’s database, along with your computer’s IP address and the time and date that you submitted the comment.

Comments may be checked through an automated spam detection service.

This information is only used to identify you as a contributor to the comments section of the respective blog post and is not passed on to any of the third party data processors detailed below. Only your name will be shown on the public-facing website although if the supplied email address is linked to a Gavatar account, your Gravatar photo will also be displayed.

Your comment and it’s associated personal data will remain on this site until we see fit to either:
1) remove the comment or
2) remove the blog post.
Should you wish to have the comment and it’s associated personal data deleted, please contact us at or use our contact form quoting the email address that you commented with.

If you are under 16 years of age you MUST obtain parental consent before posting a comment on our blog.

NOTE: You should avoid entering personally identifiable information to the actual comment field of any blog post comments that you submit on this website.

Contact Forms and Email Links

Should you choose to contact us using any the contact forms found on this website or by using an email link, the data that you supply may be stored by this website or passed to / be processed by any of the third party data processors defined in section Third Party Service Providers. Instead, the data will be collated into an email and sent to us over the Simple Mail Transfer Protocol (SMTP). Our own SMTP servers are protected by TLS (sometimes known as SSL) meaning that the email content is encrypted using SHA-2, 256-bit cryptography before being sent across the internet. The email content is then decrypted by our local computers and devices. However, not all mail servers are secured in such a way. Therefore, we would suggest that you always consider email as an insecure medium and not include personal, confidential or otherwise sensitive information within an email.

When you contact us via we receive only the information that you choose to supply us with. This would usually be but is not limited to, your name and a form of contact information such as your telephone number and /or e-mail along with any further information that you want to share at this stage. This information enables us to contact you regarding your initial enquiry and is used to help support you.

Your data will only be held for as long as necessary in order to communicate with you and respond to your request.

Email Newsletter

You will only be added to our mailing list if you ‘consent’ to receive news and marketing emails from us. If you choose to join our email newsletter, the email address that you submit to us will be stored within an email database and be used by our internal and external computer systems.

Your email address will remain within our database until you specifically request removal from the list. You can do this by unsubscribing using the unsubscribe links contained in any email newsletters that we send you or by requesting removal via email. When requesting removal via email, please send your email to us using the email account that is subscribed to the mailing list, or quote the specific email address to be removed.

If you are under 16 years of age you MUST obtain parental consent before joining our email newsletter.

While your email address remains within our email database, you will receive periodic (approximately one or twice per month) newsletter-style emails from us.

Service Provision

In the course of providing our service we collect your personal information such as name, address, phone number and email. In order to have full access to the further services offered by Chalgrave Sports Club, including but not limited to coaching; classes; activities; or events; you will need to provide us with all relevant, required information. You need to provide this information to enable us to provide you with the appropriate services. Depending on which services you choose to use, additional information may be necessary in order for us to provide a particular service. For example, we need an intake form and consent to be completed prior to participating.

Retention of Data

Chalgrave Sports Club will retain your personal information only as long as is necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), maintain adequate and accurate business and financial records and enforce our legal agreements and policies.

Chalgrave Sports Club will also retain website usage data for internal analysis purposes. Usage data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our services, or we are legally obligated to retain this data for longer time periods.

As detailed in section Third Party Service Providers, if you submit a comment to a blog post published on this website or contact us via the website some personal information will be stored within this website’s database. This data is currently stored in an identifiable fashion; a limitation of the content management system that this website is built on (WordPress). In the near future, we aim to change the storage of this data to a pseudonymous fashion meaning that the data would require additional processing using a separately stored ‘key’ before it could be used to identify an individual. Pseudonymisation is a recent requirement of the GDPR which many web application developers are currently working to fully implement. We are committed to keeping it as a high priority and will implement it on this website as soon as we are able to.

Accessing, Updating or Deleting Information.

You have the right to access, update or ask us to delete your personal information Legality. Please contact us at or use our contact form to request this. We are obliged by law to provide this service within 30 calendar days of your request free of charge. However, we have the right to refuse or charge for requests that are manifestly unfounded or excessive and repetitive.

Security of Data

The security of your data is important to us. The use of any Internet-based service carries inherent security risks that cannot be 100% prevented as no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, and adopt best practices to prevent any unauthorised access, use, and disclosure we cannot guarantee its absolute security.


We may disclose personal information in good faith where such disclosure is necessary to comply with legal obligations that we are subject to. This is to protect your safety as a user of the service, the safety of the public or any other person; to respond to legal claims and legal proceedings ; to protect and defend the rights of and to prevent, investigate or stop any activity that is illegal or dangerous.
Health and well-being practitioners may be obliged to disclose information to law enforcement or other authorities to conform to their professional and legal responsibilities. Specifically, and without limitation, you should be aware that the law requires health professionals to disclose information and/or take action in the following cases: (a) reported or suspected abuse of a child or vulnerable adult; (b) serious suicidal potential; (c) threatened harm to another person; (d) court-ordered presentation of treatment.

International Transfer

Your information may be transferred to and maintained on computers located outside of your county, state, province, country or other governmental jurisdiction. Regardless of where your data is stored, it will be maintained securely as outlined in this policy. Your consent to our Terms and Conditions, of which this privacy policy is a part, followed by your submission of such information represents your agreement to such transfers. will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and that no transfer of your Personal Data will take place to an organisation or a country unless there are adequate controls in place including the security of your data and other personal information.

Third Party Service Providers, Content and Tools

Third Party Service Providers

We may employ third party companies and individuals to facilitate our service, to perform certain service related tasks or to provide audit, legal, operational or other services for us. These tasks include, but are not limited to, customer service, technical maintenance, monitoring, email management and communication, database management, billing and payment processing, reporting and analytics.

These third parties will have access to only the minimum necessary information necessary to perform their tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Google (Privacy policy)

Third Party Content

The website may contain links to third party content including, but not limited to, links to other websites, content, products or services which are owned, offered, provided or maintained by third parties.

Links to other websites or services is not an endorsement, authorisation or representation of our affiliation with that third party.

Chalgrave Sports Club and have no control over and assume no responsibility for, the creation of any such third party content, including (but not limited to) any related products, services, practices, terms of use, security or privacy policies. Chalgrave Sports Club and shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such third party content, related products, services, practices, terms of use, security or privacy policies.

We advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.

Payment Gateways

Credit and debit card payments on our site are processed using either Stripe or Sumup, secure and trusted online payment gateways. They have been audited by a PCI-certified auditor, and are certified to PCI Service Provider Level 1. This is the most stringent level of certification available. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS).

Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. You can refer to Stripes Terms of Service and Privacy Statement or Sumup’s Privacy Policy for further information.

Chalgrave Sports Club do not hold, store, or retain any credit or debit card information when making a purchase through our site.

Embedded Content From Other Websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These third party websites may collect data about you, use cookies, embed additional third- party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Our Privacy Policy does not cover embedded content. We do not have access or control over the technologies used by the third party websites.

Social and General Information Tools uses several publicly-available tools and information exchange resources, such as, but not limited to, a blog, a Facebook page, Instagram and Strava accounts, and others (collectively referred to as “Social and General Information Tools”). Any information you provide or share while using Social and General Information Tools may be read, accessed, collected by that site and users of that site according to their Privacy Policies which we have no control over and can assume no responsibility for.
We advise you to read the terms and conditions and privacy policies of such websites you visit.

Children’s Privacy

Our Service does not address anyone under the age of 18 (“Children”).

We do not knowingly collect personally identifiable information from anyone under the age of 18.

If you are a parent or guardian and you are aware that your Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

Data Breaches

We will report any unlawful data breach to any and all relevant persons and authorities within 72 hours of the breach, if it is apparent that personal data stored in an identifiable manner has been stolen.

If you feel your data has been compromised you have a right to contact the Information Commissioners Office (ICO)

Data Controller

The data controller may be contacted using the Contact Us form or by emailing

Changes to our Privacy Policy

This Privacy Policy may be updated from time to time in line with legislation or industry developments at our sole discretion. We will not explicitly inform our clients or website users of these changes. We encourage you to check this page occasionally for the latest information on our Privacy Policy and practices. Specific policy changes and updates will be mentioned in the change log below.

Contacting Us

If you have any questions or concerns about this Privacy Policy or our privacy-related practices, please contact us at or use our contact form.

Change Log
Version 1.0, 23 May 2023 – Privacy Policy